Ted and Jerry
Kim, Gracie, Ellie, and I just wanted to send you a thank you for the beautiful home you built for us. We are really starting to get settled in and couldn’t be happier! Kim and I have told several people what a great experience we had building our home with your company. In a day and age where good service seems to come few and far between, I can’t tell you enough how impressed we were with the whole process. I work for a company that puts their customers first and as a result we have established a great reputation and have 37 years of success serving nearly 35,000 customers. So, I take customer service personally and unfortunately I hear about and experience bad customer service almost daily. I don’t shy away from telling people when I receive poor service (deep down I hope to be helping their company but more than likely I get ignored) but I also love to tell people when I receive and see great customer service! That is why I am writing this letter. I unfortunately had a less than spectacular experience with another builder before deciding on Ramm Construction so I was a little skeptical going into the whole process. I remember one of our first meetings with Ted and Craig, hearing your promises and your potential closing dates and thinking, “They seem like good guys but we will see!” After further discussions with Ted, Jerry, Craig, and their vendors, I began thinking “I think these guys really know what they are talking about and indeed they see it as a home for my family and not just another address!” The more and more we got into the process, the more and more impressed I became. As Kim and I started visiting different vendors, some modifications came. Ted was very organized and fair with pricing all along the way. I never once had to question any modification; he had everything very organized and explained in great detail. This made us feel very comfortable. Any questions or concerns, he would just pick up the phone and give me a call. He was always willing to share his experience if we needed it, again showing he wasn’t just building another home but he really cared what we wanted. As we met with different vendors, we heard every time that we choose a great builder and that they ran a tight ship and were on top of their scheduling dates. As we moved along in the process, I saw how evident this was! Jerry has a lot of experience managing these projects and was on top of the schedule the whole way through. We had several early morning conversations with him informing me what was going on at the house and what was coming next. Remarkably, only a few times did I have any concerns or questions and when I called Jerry, he usually was a couple of steps ahead of me. Not only did we close on the date they told us when we first agreed to start the project, but the last week was left for details and touch-ups. This really shows how being on top of the scheduling can ensure a great end result! You guys have it figured out. Lastly, the price wasn’t only fair, the schedule perfect, communication great, but Ramm Construction builds a beautiful home with fine details. With experience in wood working, cabinets, and trim, this is a builder who pays attention to details. The warranty company they use, which is one of the largest if not the largest in our area, even told me at the end that this was his best builder with the fewest claims. That says a lot. My family and I can’t thank you enough. We love our home and can’t wait to watch our kids grow up here. I would recommend your company to anyone who is willing to listen. They can call me or at anytime, you can bring someone by to show them our home.

Nick, Kim, Gracie, and Ellie Rohe